At FORCE we have learned that pre-operative communication of a care plan can go a long way in engaging a patient, reducing patient anxiety, and lowering costs. A key piece in driving patient activation that is often overlooked is the consistency of the messaging to patients from their providers about their pathway.
We often hear of patients being given multiple different instructions from multiple different providers along the care continuum. While each provider is trying to help “activate” and “engage” a patient by communicating a care plan, inconsistent messaging will do just the opposite. By receiving conflicting messages, the patient is left confused and frustrated – all in addition to the anxiety and nervousness that come with preparing for a procedure.